Toward Eradication of Phishing Attacks in E-government Systems

Abstract

E-government has revolutionized activities of societies making human life easier. However, despite the numerous benefits of E-government system, the main challenge that accompanied the adoption of this novel innovation is phishing attack, a subset of social engineering attack (SEA). Phishing attackers psychologically manipulate citizens to disclose confidential information. The purpose of this study is to propose solution for eradication of phishing attacks in E-government system. To analyse business activities on the E-government system; information, communication, distribution and transaction (ICDT) model was used to systematically acquire sound knowledge and understanding of internet business activities. This study identified seven types of phishing attacks; standard email phishing, spear phishing, clone phishing, whaling, voice phishing, text-message phishing and angler phishing. in addition, gainful employment of citizens, legislative enactment for punishing phishing scammers as well as enforcement of the law to compel compliance with the law are among the recommendations for eradication of phishing attacks in E-government systems. The author abridged security awareness education, accurate citizens’ authentication, phishing filter, MALWARE detection and prevention. Others are artificial intelligence, machine learning and deep learning methods of anti-phishing attacks in E-government systems. Recommendations for eradication of phishing attacks in E-government system include compliance with the suggested anti-phishing attacks.